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Product Warranty

  • GENESIS CCTV provides a Three (3) Year Warranty on all our products.
  • We extend this warranty only to the original purchaser. This warranty only covers failures due to defects in materials and workmanship by the manufacturer. The warranty does not cover damages incurred by normal everyday usage.
  • All exchanges must be received within 15 business days of the purchase with original invoice.
    (15% restocking fee for all returned items)

  • Products must be unopened and in good condition to receive credit.
  • To obtain service, the original purchaser must present a sales receipt, proof of purchase, and ship the product(s) prepaid to GENESIS CCTV. The purchaser must include their company‚Äôs name, shipping address, telephone number and RMA number. Accessories will not be covered under the warranty nor accepted for exchange or returns.